When purchasing an item from studiobeaceramics.com, please choose carefully.

Right of Withdrawal (EU customers) If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. To exercise this right, you can submit a return or cancellation request directly from your account page. After submitting your request, you will receive a confirmation by email. The return shipping costs are at your expense.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You'll also need the receipt or proof of purchase.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Damaged or faulty items We take care at every stage of making, wrapping and packing your orders. In the unlikely event that your order arrives broken, damaged, or in some way faulty, please get in touch with us within 24 hours of delivery via email at studiobeaceramics@gmail.com. Please include your order number along with photos of the items and packaging, including the exterior of the box showing the shipping label.

If more than 15 business days have passed since we've approved your return, please contact us at studiobeaceramics@gmail.com.